TJS Custom Design and Decor Store Policies


All orders are hand made at the time of ordering and are processed within 10-15 business days with the exceptions of orders placed on weekends and holidays. 

If orders are needed by a specific date due to all of our items being handmade on order please reach out to us when your order is placed or before your order is placed and notify us of your specific date request. 

All orders over $40 dollars will ship free.  Orders under $40 dollars will be subject to calculated courier rates based off of the delivery address. 

UPS is our preferred shipping courier for all of our orders that qualify for free shipping.  On orders where calculated shipping applies the buyer can choose their preferred carrier and the cost will be shown based off of the delivery zip code at checkout.    

Please note that at this time products ordered from TJS Custom Design and Decor can only be shipped to customers in the United States.

Once your order has been placed, you will receive an email confirmation. Once your order has been shipped, we will email you your tracking information.  



Due to the handmade nature of our products we do not accept returns on our products unless they are received damaged.  If your item is defective or damaged please contact us within 7 days of receipt and we will process your replacement immediately and with no shipping charge.

We do not offer refunds.

Please send us an email at for further instructions. 

Payment Terms

Payments will be authorized at the time your order is placed.  Only when payment is approved and received will your order be processed and either manufactured to order or shipped out of our stock.  The payment will be taken from the choice of the buyer through our approved payment options at checkout.  

We use Shopify Payments and PayPal Payments at checkout.  Due to the secure nature of these platforms we do not retain or have access to your full payment details except your name and address which are necessary to fulfil our obligations to ship out our product that you purchased to you.  We do not store any credit card information ever and we do not share any personal and credit card information with any 3rd parties at any time.  

When using Shopify Payments, the authorized payment methods include Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Facebook Pay.  

All of our prices are displayed on each product listed which will be totaled in your shopping cart for you.  In the shopping cart all applicable taxes and fees will be calculated for you and your total price of purchase will be given before checking out so that you know what the total cost of the sale will be.  

If there are ever any questions about your order before or after checkout please email us at and we will get back to you within 24 - 48 hours with a response. 


This Privacy Policy describes how (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • No Device Information Is Collected By Our Business

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Selling Personal Information

    We DO NOT sell any personal information acquired through purchases in our shop.


      Your rights


      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

      We use the following cookies to optimize your experience on our Site and to provide our services.

      Cookies Necessary for the Functioning of the Store

      Name Function
      _ab Used in connection with access to admin.
      _secure_session_id Used in connection with navigation through a storefront.
      cart Used in connection with shopping cart.
      cart_sig Used in connection with checkout.
      cart_ts Used in connection with checkout.
      checkout_token Used in connection with checkout.
      secret Used in connection with checkout.
      secure_customer_sig Used in connection with customer login.
      storefront_digest Used in connection with customer login.
      _shopify_u Used to facilitate updating customer account information.

      Reporting and Analytics

      Name Function
      _tracking_consent Tracking preferences.
      _landing_page Track landing pages
      _orig_referrer Track landing pages
      _s Shopify analytics.
      _shopify_s Shopify analytics.
      _shopify_sa_p Shopify analytics relating to marketing & referrals.
      _shopify_sa_t Shopify analytics relating to marketing & referrals.
      _shopify_y Shopify analytics.
      _y Shopify analytics.


      The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

      You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

      Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as

      Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.


      We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

      TJS CUSTOM FURNITURE L.L.C. 29375 560th Avenue, Austin MN 55912, United States

      Last updated: 9/16/2022